I am an owner.

• When (and how) will I get paid?
• Where is the agreement?
• My renter wants to keep the car for longer. What should I do?
• Can I get hold of you on the phone?

I am a renter

• What methods of payment does OuiCar accept ?
• Do I need to pay a deposit?
• I’ve only had my driving license for a year and a half but I did drive accompanied by a qualified driver before obtaining my licence. Can I hire a vehicle from you?
• I am waiting for a refund!
• Do you accept payments via PayPal?
• Do you provide some form of document to enable me to obtain a refund?

Starting out with OuiCar

• OuiCar in a nutshell...
• What does peer-to-peer car hire involve? Basically, it’s easier, it’s closer and it’s cheaper!
• What are the benefits of choosing peer-to-peer car hire over the traditional car hire route?
• Is peer-to-peer car hire legal?
• Are the payment system and rental process secure?
• How do I know if the vehicle I’m hiring is in good condition?

Starting out with OuiCar Connect and the mobile agreement

• What is the OuiCar CONNECT box?
• What benefits does OuiCar Connect rental offer?
• How do I get the OuiCar CONNECT box installed in my car?
• How much does the OuiCar Connect system cost?
• Is the OuiCar Connect technology secure?
• Can I still use my car as normal?

Hiring out your car - more information...

• What is a ‘verified profile’?
• Why would I hire my car out to private individuals?
• How much money can I expect to make?
• Do I have to declare any income I make through hiring out my vehicle for tax purposes?
• I am a professional. Can I hire out my vehicle to a private individual?

Eligibility for the OuiCar service

• What conditions must I meet to rent a vehicle on OuiCar?
• What conditions apply for renting with a foreign or European driving licence?
• What are the pre-requisites for renting a Connect car?
• Check the condition of the vehicle, the Contrôle Technique roadworthiness certificate, and all safety equipment!
• Can I offer my car to be rented on OuiCar?
• What are the eligibility criteria to equip my car with OuiCar Connect technology?

Conditions of Use

• General Conditions of Use
• Specific Conditions of Use (country : France)
• OuiCar Connect Specific Conditions of Use
• Privacy policy
• Legal notices
• Cookies policy

Process and reservation

• How is the price's ads set ? What does it include?
• How to rent a car?
• How to cancel a booking ? Under what conditions?
• Can we add additional drivers?
• How to change a rental?
• How to pay on the platform?

Process and reservation with OUICAR CONNECT

• Do I have to take out a specific insurance?
• How is the verification of identity documents carried out?
• How do I deliver the keys and documents of the car?
• Does OUICAR CONNECT technology work in a parking lot?

• How to proceed to the key handover for a successful rental?
• How to extend the rental?
• Who to contact in the event of a problem?
• What to do if the vehicle breaks down?
• What happens in case of puncture?
• What happens in case of incident?

• Who can return the car ?
• Everything about the fuel level
• What happens in case of extra miles?
• What happens in case of late return of the vehicle?
• How to get a receipt?
• What happens in case the renter causes minor damages? (Stripes, spots...)