Centre d'aide OuiCar
The most frequently asked questions
I am an owner.
I am a renter
- What methods of payment does OuiCar accept ?
- Do I need to pay a deposit?
- I’ve only had my driving license for a year and a half but I did drive accompanied by a qualified driver before obtaining my licence. Can I hire a vehicle from you?
- I am waiting for a refund!
- Do you accept payments via PayPal?
- Do you provide some form of document to enable me to obtain a refund?
Explore the possibilities of peer-to-peer car hire
Starting out with OuiCar
- OuiCar in a nutshell...
- What does peer-to-peer car hire involve? Basically, it’s easier, it’s closer and it’s cheaper!
- What are the benefits of choosing peer-to-peer car hire over the traditional car hire route?
- Is peer-to-peer car hire legal?
- Are the payment system and rental process secure?
- How do I know if the vehicle I’m hiring is in good condition?
Starting out with OuiCar Connect and the mobile agreement
- What is the OuiCar Connect box?
- What benefits does OuiCar Connect rental offer?
- How do I get the Connect box installed in my car?
- How much does the OuiCar Connect system cost?
- Is the OuiCar Connect technology secure?
- Can I still use my car as normal?
Hiring out your car - more information...
Eligibility and General Terms and Conditions of Use and Sale
Eligibility for the OuiCar service
- What conditions must I meet to rent a vehicle on OuiCar?
- What conditions apply for renting with a foreign or European driving licence?
- What are the pre-requisites for renting a Connect car?
- Check the condition of the vehicle, the Contrôle Technique roadworthiness certificate, and all safety equipment!
- Can I offer my car to be rented on OuiCar?
- What are the eligibility criteria to equip my car with OuiCar Connect technology?