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How can I cancel a reservation and under what conditions?

Renters and owners may cancel a reservation at any time before the beginning of the rental, but out of respect for the other party, we ask you to do so as soon as possible.

To cancel a reservation, go to the "My Rentals" section of your OUICAR account and access the concerned rental, you will find a "Cancel this reservation" button.

Depending on the delay before the beginning of the rental, penalties may apply:you can consult article 7.3.6 Cancellation of the reservation of our T&C for all the details.

If the rental is already in progress, you must imperatively notify Customer Service within 24 hours of the effective start of the rental by message via the contact form or by calling 01 53 40 95 35.

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