In case of theft of the vehicle during the rental, you must immediately notify the owner and you must file a complaint within 24 hours in the nearest police station.
You then have 48 hours to send your complaint to our services so that the insurance can take over.
To send us your case, you can send the scanned documents by e-mail to firstname.lastname@example.org or to the following address:
OUICAR, Insurance service, 9 rue du 4 septembre, 75002 PARIS
To find out more about insurance, go to the Insurance section.